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Terms & Conditions

Terms & Conditions of Dry Good Purchases

All goods remain title property of `Kingdom Koi` until the full agreed purchase price is paid.

We reserve the right to change any prices without notice.

Delivery of dry goods is included in the price unless otherwise stated by us.

Please ensure you enter your email address, contact number and address correctly at check out.

You do not need to have a paypal account to purchase from us.

`Stocked product` means a product that we stock, this does not mean that the product is currently in stock.

`Extended range` means a product that we order in from our supplier for you and one which we don't have in stock at Kingdom Koi.

Products that are in stock shall be sent out as soon as possible, this usually takes place within 24hours (Monday to Friday)

If the ordered product should unfortunately be out of stock, we will notify you via email when the requested product is estimated to be be dispatched.

Goods should be received between 1-3 working days after being notified of dispatch.

Extended range products will be dispatched as soon as possible This is once we have received your order from the supplier.

We will notify you the estimated dispatch day via email.

Damaged goods

Any damaged goods should be photographed and sent to us within 12 hours of delivery and where applicable be signed for as damaged or not checked.

Any claims sent to us out of this time frame or not submitted to us in the requested format above shall not be considered, and the purchaser shall be responsible.

You may be required to send the goods back to us, the purchaser may be required to pay for the return delivery to us. 

Returning of goods

Returns are accepted for 28 days of the dispatch day, the purchaser is to pay the full return cost. Goods must be unused, not damaged and be in original un-damaged packaging. Refunds will be proceed within 7 working days of the return of the goods to us.

`purchaser`, `you` implies the purchaser/consumer

`Kingdom Koi`, `us`, `we` implies Sam Dunning traiding as Kingdom Koi